Shipping Partners
Dr. Mummy’s uses trusted third-party logistics and shipping partners, including Shiprocket, for order fulfillment and delivery services.
Order Processing Time
Orders are generally processed within:
- 1–3 business days after payment confirmation
Processing time may vary during:
- Festivals
- Public holidays
- High-demand periods
- Unforeseen operational delays
Shipping Timeline
Estimated delivery timelines:
- Metro Cities: 2–5 business days
- Other Locations: 4–8 business days
Actual delivery timelines may vary depending on courier operations and location accessibility.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
Order Tracking
Once your order is shipped, you will receive:
- Tracking ID
- Courier details
- Shipment tracking updates
These updates may be sent via SMS, email, or WhatsApp (where applicable).
Delivery Delays
Dr. Mummy’s shall not be held liable for delays caused by:
- Courier partner issues
- Weather conditions
- Government restrictions
- Natural disasters
- Incorrect customer address details
Address Accuracy
Customers are responsible for providing accurate and complete shipping details. Dr. Mummy’s will not be responsible for delivery failures caused by incorrect or incomplete addresses.
Failed Delivery Attempts
If delivery fails due to:
- Customer unavailability
- Incorrect address
- Repeated failed delivery attempts
Additional shipping charges may apply for re-dispatch.
Contact Information
For shipping-related assistance, please contact:
Dr. Mummy’s
Email: drmummys@gmail.com / incyhealthcare@gmail.com
Phone: +91-9106797072 / +91-9376141814
