Order Cancellation by Customer
Customers may request cancellation of an order only before the order has been shipped or dispatched from our warehouse.
Once the order has been shipped, dispatched, or marked as processed for fulfillment, cancellation requests may not be accepted.
Cancellation Process
To request a cancellation, customers must contact our support team with the following details:
- Order Number
- Registered Mobile Number
- Reason for Cancellation
Cancellation requests can be submitted through:
- Customer support contact channels available on the website
Prepaid Order Refunds
For eligible cancelled prepaid orders:
- Refunds will be processed to the original payment method
- Refund timelines may vary depending on the payment gateway, bank, or financial institution
COD Orders
Dr. Mummy’s reserves the right to:
- Restrict Cash on Delivery (COD) service for customers with repeated failed or fake orders
- Verify COD orders before processing
- Cancel suspicious or unverifiable COD orders without prior notice
Cancellation by Dr. Mummy’s
Dr. Mummy’s reserves the right to cancel any order due to:
- Product unavailability
- Pricing or technical errors
- Suspected fraudulent activity
- Payment verification issues
- Operational limitations
In such cases, eligible refunds will be initiated for prepaid orders.
Non-Cancellable Orders
Orders may not be cancelled once they are:
- Shipped or handed over to logistics partners
- Customized or personalized
- Specifically marked as non-cancellable
