Customer Support Commitment
Dr. Mummy’s is committed to providing a smooth and satisfactory customer experience. Customers may contact us regarding:
- Product concerns
- Refund or return issues
- Shipping disputes
- Payment-related problems
- Website or technical issues
- Privacy-related concerns
Grievance Officer
In accordance with applicable laws and customer service standards, users may contact our Grievance Officer for escalation of unresolved complaints.
Grievance Contact Details
Dr. Mummy’s Grievance Officer
Email: drmummys@gmail.com / incyhealthcare@gmail.com
Phone: +91-9106797072 / +91-9376141814
Complaint Resolution Timeline
We aim to:
- Acknowledge complaints within 48 business hours
- Resolve genuine concerns within 7–15 business days, depending on the complexity of the issue
Resolution timelines may vary for:
- Courier investigations
- Banking or payment disputes
- Vendor-related escalations
- Force majeure situations
Information Required for Complaints
To process grievances efficiently, customers should provide:
- Full Name
- Order ID
- Registered Email Address or Mobile Number
- Detailed description of the issue
- Supporting photos, videos, or screenshots (if applicable)
Limitation of Liability
Dr. Mummy’s shall not be liable for grievances arising due to:
- Incorrect customer information
- Improper product usage
- Delays caused by third-party logistics providers
- Events beyond reasonable operational control
Abuse & Fraudulent Complaints
Dr. Mummy’s reserves the right to:
- Reject abusive, fraudulent, or misleading claims
- Restrict services for repeated policy misuse
- Take necessary legal action in cases of fraud or malicious activity
Policy Updates
Dr. Mummy’s reserves the right to update or modify this Grievance Redressal Policy at any time without prior notice.
