7-Day Return Policy
Customers may request a return within 7 days from the date of delivery.
Eligibility for Returns
To qualify for a return:
- The product must be unused
- The product must be in its original packaging
- The product must include all original tags, labels, and accessories
- Proof of purchase or order confirmation must be provided
Non-Returnable Items
The following items may not be eligible for return:
- Opened or used hygiene products
- Damaged products due to customer misuse
- Customized or personalized products
- Products marked as non-returnable at the time of purchase
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide:
- Order details
- Product photos or videos
- Images of the packaging
Refund Process
Once the returned product is received and inspected:
- Approved refunds will be processed to the original payment method
- Refund timelines may vary depending on your bank or payment provider
- Shipping charges may be non-refundable unless the issue was caused by Dr. Mummy’s
Return Shipping
In eligible cases, return pickup may be arranged through our logistics partners. Customers may be required to cooperate with pickup scheduling and packaging requirements.
Return Rejection
Dr. Mummy’s reserves the right to reject returns if:
- The product is found to be used or damaged
- Original packaging is missing
- The return request is submitted after the allowed timeframe
- There is evidence of misuse or fraudulent claims
